Current Openings

Client Services Key Account Specialist

Irving, TX 75038

Posted: 02/08/2021 Employment Type: TemptoFT Industry: Account Analyst Job Number: 15383 Pay Rate Negotiable Based on Experience: 22.00 Branch: Dallas Office

Job Description


Now hiring for an exciting Pharmaceutical  Company! Are you the fit for the role below? 

Apply today! Reach out to Gil Salcido at 469-420-5255 OR Gsalcido@hireupss.com 


Position Summary

The Client Services Key Account Specialist reports to the Client Services Manager. The Client Services Key Account Specialist provide overall day-to-day customer service and support to ensure the effective execution of client objectives in an accurate, responsive and reliable manner. .

 

Essential Roles and Responsibilities
  • Serve as the lead point of contact for everyday key accounts matters.
  • Build and maintain strong, long-lasting client relationships.
  • Develop trusted advisor relationships with key accounts and customer stakeholders.
  • Collaborate with Client Services Manager to forecast and track key account metrics and scorecards.
  • Prepare and share reports on account status as requested.
  • Coordinates client training on appropriate systems, tools and other services available when required.
  • Assist with challenging client requests or issues escalations as needed.
  • Consistently document all account service-related activities in the appropriate systems (ex. BaCMAN)
  • Participate in and support the implementation process, including collaboration with Client Services Implementation Specialist.
  • Complete department, corporate or special projects as assigned.
  • Retrieve, analyze and communicate data to client and internal business partners.

Professional & Experience Requirements:
  • Associate or Bachelor' s Degree in Business Administration or related area required.
  • Four (4) years of experience in external client facing support or related account support in a healthcare industry or Pharmacy Benefits Management (PBM) environment.
  • Three (3) years of experience in a PBM / Health Plan environment in planning, management and delivery of successful programs and projects. Proven experience in the business functions.
  • Proficient in Microsoft Office 365 and industry related software programs.
  • Fully bilingual: Spanish and English.(Optional) 
  • Excellent verbal and written communication skills.
  • Team player – must be able to effectively stablish rapport to collaborate with other teammates and client’ s key contacts.
  • Detail oriented.
  • Good time management skills and punctuality.
  • Demonstrate good presentation skills.
  • Ability to manage multiple priorities and deadlines.
  • A well-organized and self-directed individual who can work with minimal amount of supervision.
  • Ability to influence and drive performance with cross-functional stakeholder.

Additional Information

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We look forward to helping you!

Meet Your Recruiter

Gil Salcido
Territory Director

You know the outgoing person in the room who has the infectious laugh, always wears a smile, and loves a good chat, well...that's me! I aim to be a solution whether it be a staffing need for a tomorrow start or a hard to hire area. It may be possible that you're in the job market looking for a new role. My passion is people. I want to learn what drives you, your passions, and your personal career goals. If you feel you meet the qualifications listed in a job ad or would like to chat about your career plan, feel free to schedule a time to meet!

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