Customer Service Representative

Fresno, California 93710

Job ID: 6314 Industry: Customer Service Representative

Hire Up Staffing is recruiting for a Customer Service Representative for our Fresno client!

This is a temp to hire opportunity paying $12 to $14 per hour, based on experience, and will pay $16 once transferred onto the clients payroll. 

The ideal candidate with have experience having worked in a Sales Department taking customer orders, complaints, RMA' s and having dealt with purchasing agents.

Experience working at an irrigation company in the sales or customer service department  is a plus!

General Summary

Maintains and enhances customer relationship by: responding to inquiries, providing information and price quotes, responding to requests, resolving problems. Receives and processes incoming orders for goods and services. Sends, receives and processes Return Material Authorization (RMA).

Primary Responsibilities
  • Opens customer accounts by recording account information in ERP system, after Controller approval.
  • Maintains customer records by updating account information in ERP system.
  • Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
  • Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enters this information into the ERP.
  • Informs customers by Order Acknowledge (OA), transmitted by E-mail or fax of order information, such as: item number, description, quantity, unit prices, shipping cost and dates, and any anticipated delays.
  • Receives and responds to customer complaints.
  • Files electronic and hard copies of orders received, or posts orders on records.
  • Prepares shipping documents and contracts.
  • Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
  • Directs specified departments or units to prepare and ship orders to designated locations.
  • Process invoices to customers, scans and manually files order packets
  • Assist Controller in collection of unpaid invoices and customer resolutions
  • Confers with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace shipments.
  • Checks inventory records to determine availability of requested merchandise.
  • Recommends goods or services that will meet customers' needs.
  • Attempts to sell additional goods or services to prospective or current customers by telephone.
  • Notifies departments when supplies of specific items are low, or when orders would deplete available supplies.
  • Calculates and compiles order-related statistics, and prepares reports for management.
  • Inspects outgoing work for compliance with customers' specifications.
  • Recommends type of packing or labeling needed on order.
  • Adjusts inventory records to reflect product movement.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Receives RMA requests from customers or salespeople, processes the request in the ERP, and sends the approved form to the customer.
  • Contributes to team effort by accomplishing related results as needed.

If you are interested and qualified for this position - Please email your resume to: gina@hireupss.com

 

INDHP
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Gina Ireland
Recruiting Manager

Gina is a Fresno native who graduated from Fresno State with a Bachelor of Arts in Journalism. Most of her professional recruiting experience was obtained while she lived and worked in Southern California as a Legal Staffing Recruiter for law offices. This is where she realized being a recruiter was the career for her. The satisfaction of making the “perfect match” for both the candidate and the client is what appeals to her and keeps Gina pushing forward to ensure happiness and success for both the client and the candidate.


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