Current Openings

Pharmacy Help Desk Call Center Representative

Dallas, TX 75287

Posted: 02/11/2021 Employment Type: Contract Industry: Customer Service Representative Job Number: 15460 Branch: Dallas Office

Job Description


Hire Up is seeking a Pharmacy Help Desk Call Center Representative  for an innovative Health Care Company in the Dallas area. This is a Contract role 

$17-20/hr based off experience
Must have a flexible schedule - STARTS REMOTE 
Bilingual is required (Spanish/English) 

ESSENTIAL  ROLE  AND RESPONSIBILITIES
  • Answer incoming calls regarding pharmacy-related issues to a claim transaction, reimbursement, payment, and other required information in accordance.
  • Answer incoming providers’ and beneficiaries’ calls following Call Center scripts, in a timely matter and in accordance with  performance metrics.
  • Answer incoming calls &  perform outbound calls according to HIPAA and Pharmacy Laws Standards.
  • Identify pharmacies, providers, and beneficiaries' needs, clarify information, research every issue, and providing solutions.
  • Document all inquiries in the Customer Service Management Applications.
  • Identify system issues and route the case to the corresponding internal department or the appropriate Health Insurance Carrier.
  • Guide pharmacies, providers, and beneficiaries regarding the process of claim transmission, reimbursement, and payment.
  • Constantly monitors the  Alert Application to ensure proper management of rejections at point of sale.
  • Evaluate on an individual basis to determine if the patient meets the criteria for a coverage determination for alerts such as DURs (Drug Utilization Reviews), HMO (Health Maintenance Organization) among other rejections evaluations required by the business.

TRAINING & EDUCATION
  • Pharmacy Technician Technical or Associate Degree preferred.

LICENSURE / CERTIFICATION
  • ExCPT, CPhT or PTCB certification.

PROFESSIONAL EXPERIENCE
  • 1 - 2-year customer service or call center experience and healthcare environment.

Additional Information

Partnering with a professional recruiter increases your chances at being exposed to the most competitive positions out there today and helps build your career in the right direction. The recruiters can give you advice on your interviewing, resume tips and help provide feedback on companies that you're applying to on your own. And there's no cost to you!

We look forward to helping you!

Meet Your Recruiter

Gil Salcido
Territory Director

You know the outgoing person in the room who has the infectious laugh, always wears a smile, and loves a good chat, well...that's me! I aim to be a solution whether it be a staffing need for a tomorrow start or a hard to hire area. It may be possible that you're in the job market looking for a new role. My passion is people. I want to learn what drives you, your passions, and your personal career goals. If you feel you meet the qualifications listed in a job ad or would like to chat about your career plan, feel free to schedule a time to meet!

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

In efforts to stop the spread of COVID-19, we've moved all of our interviews and meetings to a virtual setting.
To schedule, click the button and find a branch location in your area
Schedule Now
+ +
X