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Appointment Coordinator- Family Practice
275 W. Herndon Avenue Clovis, CA 93612 US
Job Description
Pay: $17.00 - $20.00
Schedule: M-F 8am-5pm
As a Medical Appointment Coordinator, your role is crucial in ensuring that patients receive timely and appropriate care. Here's a breakdown of some of your key responsibilities:
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Scheduling Appointments: You're responsible for scheduling appointments for patients with healthcare providers, specialists, and diagnostic services. This involves coordinating with both patients and healthcare professionals to find suitable time slots. Must have Triage experience.
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Managing Patient Records: You maintain accurate patient records, including contact information, medical history, insurance details, and appointment schedules. Keeping these records organized and up-to-date is essential for efficient coordination.
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Confirming Appointments: You confirm appointments with patients via phone, email, or text message. This helps reduce no-shows and ensures that the schedule runs smoothly.
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Handling Patient Inquiries: Patients may have questions about appointments, procedures, or paperwork. You provide information and assistance to address their inquiries promptly and professionally.
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Coordinating with Healthcare Providers: You liaise with healthcare providers to coordinate appointment schedules, communicate patient needs, and ensure that any necessary resources or equipment are available.
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Managing Waitlists: If appointment slots are full, you manage waitlists and prioritize patients based on urgency and availability.
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Billing and Insurance: You may assist with billing processes, verifying insurance coverage, and coordinating payment arrangements with patients.
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Maintaining Confidentiality: Patient privacy is paramount in healthcare. You adhere to strict confidentiality protocols and ensure that patient information is handled securely and in compliance with regulations such as HIPAA.
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Adapting to Changes: Healthcare schedules can be unpredictable. You're prepared to handle cancellations, rescheduling requests, and other unexpected changes efficiently to minimize disruptions.
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Customer Service: Providing excellent customer service is essential. Patients should feel valued and supported throughout the appointment coordination process, even if they encounter challenges or delays.
Software experience: Epic/NexGen
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Job Requirements
Additional Information
Career Expert
Monica Prudhume
Staffing Account Manager
Meet Monica, our Staffing Account Manager on the Central CA team! With a background in the dental field spanning over 16 years, she transitioned into the field of recruitment around 2 years ago. Her extensive experience in the dental field has equipped her with a deep understanding of people's needs and a passion for helping others. Monica's goal here at Hire Up Staffing is to excel in her profession and make a positive impact on the lives of job seekers and employers alike. Known for her exceptional customer service skills, she consistently goes above and beyond to ensure that every individual she interacts with receives the utmost care and attention. Monica loves being a part of the Hire Up team, as the company's culture aligns perfectly with her values and aspirations. She is eager to expand her knowledge base and leverage her skill sets in a supportive environment that fosters growth and development. When Monica is not busy pursuing her professional goals, she enjoys spending quality time with her family. Monica's commitment to both her personal and professional life reflects her dedication, adaptability, and strong work ethic.