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Appointment Coordinator
Job Description
Job Title: Appointment Coordinator
Location: Fresno, CA
Job Summary:
The Appointment Coordinator is responsible for enabling patients to access care at the clinic by providing administrative support to the Providers, answering telephone calls from patients, scheduling and confirming appointments, and providing for a smooth and efficient patient flow process. Assignments may vary as determined by the Department Lead or Administration.
Schedule:
- Monday - Friday
- 40 Hours a week
- 8am – 5 pm
Pay:
- $23.00 -$24.50 DOE
Essential Job Functions:
- Obtains statement from patients or family as to nature of visit, anticipating needs of provider accordingly so as to schedule appropriate time slot for each visit.
- Creates new patient accounts in Intergy.
- Takes telephone messages in Epic for prescription refills, patient provider questions and routes them accordingly to the medical assistants and/or provider.
- Schedules additional follow-up appointments directly with the patient when leaving the office.
- Reviews Clientele List (if available for their suite) each morning and contacts those patients that were not confirmed for their appointment.
- Promptly notifies the Department Lead and/or provider of any unusual occurrences in the patient or unusual activity in the clinic; follows through as advised.
- Consistently follows established safety policies and procedures.
- Adheres to policies and procedures as outlined in the Employee Handbook.
- Provides highest quality of customer service.
- Other duties as assigned by the Department Lead and/or Administration.
Requirements:
- 3-5 years of experience answering multiple phone lines (Medical office experience preferred).
- Nextgen/Epic experience a HUGE plus
- Excellent verbal and written English communication skills
- Understanding of insurances including HMOs, PPOs and Medicare
- Knowledge of copays, deductibles and out-of-pocket expenses
- Bilingual (English/Spanish) a plus
- Needs a friendly voice & needs to be able to effectively deescalate upset patients on the phone.
- Telephone etiquette should be second nature
- Ability to manage and prioritize multiple tasks
- Ability to calmly and professionally resolve issues with diplomacy
- Ability to work independently with minimal supervision
- High School Diploma or equivalent requiered
If you are interested in this opportunity, please apply ASAP. You can also send resume to Renata at rsoto@hireuphealthcare.com or call at 559-931-9011 to connect with a recruiter today!
Job Requirements
Additional Information
Career Expert
Renata Soto
Healthcare Account Manager
Meet Renata, our dedicated Healthcare Account Manager on the Central California team! Renata brings a unique blend of experience and enthusiasm to her role, having previously worked as a Recruiter for two years and in the school system where she gained valuable expertise in HR, Recruiting, and Payroll. Her diverse background has equipped her with a strong understanding of both the administrative and human sides of staffing, making her a well-rounded and effective team member.
One of Renata’s proudest professional accomplishments was streamlining her previous employer’s system—transforming it into a more efficient and effective operation. Her ability to identify areas for improvement and implement meaningful changes speaks to her proactive mindset and commitment to excellence.
At Hire Up, Renata has quickly become a valued part of our team. She thrives in our collaborative environment and appreciates the way everyone works together to achieve shared goals. Her drive to grow professionally is evident in her ambition to take on more responsibilities and eventually step into a leadership role.
Renata’s positive energy, attention to detail, and passion for helping others make her an incredible asset to our Central California team. We’re lucky to have her on board and excited to see all she’ll accomplish in the future!
