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Bilingual Front Office Medical Assistant
Job Description
Location: Visalia, CA
Pay: $22.00/hour DOE
Schedule: Monday – Friday | 7:30/8:00 AM – 5:00 PM
Job Summary
We are seeking an experienced Bilingual Front Office Medical Assistant to support a busy medical office in Visalia. This position will assist with front-office patient services while also handling prior authorizations, insurance verification, referrals, and related documentation.
The ideal candidate will have at least 2 years of medical office experience, including direct experience with medical insurance authorizations and payer requirements. Strong attention to detail and the ability to manage multiple requests and deadlines in a fast-paced environment are essential.
Essential Job Functions
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Obtain and process prior authorizations, referrals, and related documentation for assigned services.
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Verify patient insurance eligibility, benefits, and coverage requirements with commercial and/or government payers.
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Submit authorization requests through payer portals, fax, email, or other approved methods.
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Track authorization status and follow up with payers to ensure timely approvals and address denials.
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Review authorization requests for completeness and accuracy and identify missing documentation.
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Utilize payer portals and/or authorization management systems.
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Welcome patients, visitors, physicians, and staff in a friendly and professional manner.
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Schedule and reschedule patient appointments as needed.
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Complete patient check-in and check-out.
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Update patient demographics and information within the EMR system.
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Answer phone calls and respond to voicemail messages and patient inquiries.
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Call or fax orders approved by physicians.
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Collect copays, deductibles, and outstanding patient balances.
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Maintain accurate documentation and provide excellent patient service.
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2+ years of medical office experience
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2+ years of experience with medical insurance authorizations
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High School Diploma or equivalent
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Medical Assistant certification from an accredited program
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Bilingual in Spanish required
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Strong knowledge of prior authorization workflows, insurance verification, eligibility, benefits, and payer requirements
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Experience using payer portals and/or authorization management systems
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Strong attention to detail and ability to manage multiple requests in a fast-paced environment
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Clear verbal and written communication skills
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Ability to meet authorization timelines and productivity expectations
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Knowledge of Synapse preferred, but not required
If you are interested in this opportunity, please apply through our website or call 559-931-9011 to connect with a recruiter today!
Additional Information
Career Expert
Renata Soto
Healthcare Account Manager
Meet Renata, our dedicated Healthcare Account Manager on the Central California team! Renata brings a unique blend of experience and enthusiasm to her role, having previously worked as a Recruiter for two years and in the school system where she gained valuable expertise in HR, Recruiting, and Payroll. Her diverse background has equipped her with a strong understanding of both the administrative and human sides of staffing, making her a well-rounded and effective team member.
One of Renata’s proudest professional accomplishments was streamlining her previous employer’s system—transforming it into a more efficient and effective operation. Her ability to identify areas for improvement and implement meaningful changes speaks to her proactive mindset and commitment to excellence.
At Hire Up, Renata has quickly become a valued part of our team. She thrives in our collaborative environment and appreciates the way everyone works together to achieve shared goals. Her drive to grow professionally is evident in her ambition to take on more responsibilities and eventually step into a leadership role.
Renata’s positive energy, attention to detail, and passion for helping others make her an incredible asset to our Central California team. We’re lucky to have her on board and excited to see all she’ll accomplish in the future!
