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CSR
720 S. Stockton Ave. Ripon, CA 95366 US
Job Description
Pay Rate - $20.00
Hours: 7AM - 4PM Customer Service Representative Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Additional Information
Career Expert
Mikaela Mora
Client Relations Manager of Northern CA
Meet Mia, our Client Relations Manager on the Southern CA team! Before joining the team, Mia worked as a Recruiter for two years, hiring LVN's, RN's, Caregivers, and other healthcare workers. One professional goal that she has now at Hire Up is to continue to grow in the industry so she can manage a recruiting team one day. A work-related accomplishment Mia has was when she staffed a new client who would be taking care of a newborn that had just come home from the hospital. The parents were very nervous, but an amazing nurse helped teach them many skills and trained them on their son's medical needs. Mia loves working at Hire Up because of the growth, opportunity, having a positive team and work environment, and learning more! Outside of the office, you can find Mia with her family, cooking, trying new restaurants, going to the beach, swimming, and trying different workouts and classes.