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Client Service Representative

Houston, TX 77032

Posted: 07/10/2024 Category: Customer Service Representative Job Number: 39341 Approx. Rate per Hour (negotiable): 23.00 Branch: Houston Office Industry: Manufacturing - General

Job Description


Hire Up Staffing is hiring a highly skilled Client Service Representative for our well-established client in North Houston. 

Job Duties-
  • Assist customers with orders, interacting extensively to clarify their needs, research and recommend parts, provide quotes, and take orders
  • Actively create new and add-on sales and generate leads for Outside Sales
  • Responsible for providing sales support and service to original equipment manufacturers, industrial companies, heavy equipment customers, etc
  • Process customer telephone orders, assist walk-in customers, pricing, delivery inquiries, and quoting of products
  • Take orders by phone and mail, of customers who are purchasing and receiving a specific product line, check the availability of stock, back order status, vendor schedules, and shipping dates; quote prices; and write and processing of orders
  • Work from worksheets, inventory lists, part number files, and related information in order to assist customers
  • Gather information as to costs, discounts, stock availability
  • Expedite order inquiries, check the status of orders, follow up on back orders, and lost orders
  • Will investigate defects, damages, and incorrect shipments and schedule shipments
  • Follow-up on the status of equipment that has been dispatched out
  • Monitors customer returns as required, including investigating the cause and recommending or approving reshipment or credit, and processing the necessary paperwork
  • Will seek and grow opportunities to increase business and account base by qualifying and opening new business accounts utilizing sales techniques to add-on sell, up-sell, and provide professional customer service
  • Ability to learn and apply new information quickly
  • Must be an assertive team player with a positive attitude, high energy level, and ability to establish rapport and build relationships with current and potential customers

Highly skilled navigating software and computer proficient
Detail oriented and skilled with SAP
Bilingual is a plus
Must have at least 2-3 years of experience working in supply chain, distribution, manufacturing, or logistics planning.

Pay- $20/hr. DOE.

If this is something you are qualified and interested in please apply today! To check on your application please call us at 512-647-1487 and speak to a recruiter. 


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Additional Information

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Career Expert

Nicole DeShong
Branch Manager

Meet Nicole, our Branch Manager on the South TX team! Nicole has previously worked in various fields, from a Fish Grader and Forklift Operator at a Fish Cannery in Alaska to Medical Billing and Account Management for Anesthesiologists and Pain Management Clinics. She found staffing was her passion when she started credentialing and worked her way up in the industry. A work-related accomplishment she is proud of is being able to grow into roles of responsibility. Starting from an entry-level and learning the ropes of various jobs helped her become successful in management roles at almost every company she has worked at. One goal that Nicole has now is growth! She doesn't want to be in a position because it is comfortable. She wants to be challenged and succeed and be able to help and grow others. Nicole is excited to work at Hire Up Staffing because she is part of a team with the structure and support necessary to grow all employees, both internally and externally. When she is outside the office, you can find Nicole spending time with her kids, camping, fishing, concerts, and being outdoors.

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