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Client Service Representative
5130 N. Sam Houston Pkwy W. Houston, TX 77086 US
Job Description
Experience:
Must have 2+ years of experience in a customer services role.
Skilled with ERP systems and Excel.
Responsibilities:
Primary Responsibilities:
- Engage with customers to address inquiries, resolve issues, and ensure satisfaction with products or services.
- Provide quotes for customer requests in a timely manner.
- Proactively manage customer orders, ensuring needs and expectations are met.
- Respond promptly and professionally to phone inquiries, offering solutions and escalating as necessary.
- Collaborate with customers on quotation and billing matters.
- Coordinate with the warehouse team to arrange shipment of necessary parts for service calls.
- Work alongside service coordinators to schedule service personnel for appropriate calls.
- Adhere to company policies and safety procedures.
- Perform additional tasks as needed.
Education & Experience Requirements:
- High School Diploma or equivalent.
- Successful completion of a drug screening and background check.
- Previous experience in a customer service role is required.
- Proficiency in Microsoft Office.
- Experience with ERP systems.
- Strong organizational skills with the ability to manage multiple tasks.
- Willingness to adapt and learn various job responsibilities.
- Capable of working in a fast-paced environment.
Additional Information
Career Expert
Nicole DeShong
Branch Manager
Meet Nicole, our Branch Manager on the South TX team! Nicole has previously worked in various fields, from a Fish Grader and Forklift Operator at a Fish Cannery in Alaska to Medical Billing and Account Management for Anesthesiologists and Pain Management Clinics. She found staffing was her passion when she started credentialing and worked her way up in the industry. A work-related accomplishment she is proud of is being able to grow into roles of responsibility. Starting from an entry-level and learning the ropes of various jobs helped her become successful in management roles at almost every company she has worked at. One goal that Nicole has now is growth! She doesn't want to be in a position because it is comfortable. She wants to be challenged and succeed and be able to help and grow others. Nicole is excited to work at Hire Up Staffing because she is part of a team with the structure and support necessary to grow all employees, both internally and externally. When she is outside the office, you can find Nicole spending time with her kids, camping, fishing, concerts, and being outdoors.