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Construction Customer Service
Job Description
Customer Service & Install Coordinator (Fireplace Division)
Location: Fresno, CA
Pay: $20/hour to $22–$23/hour after trial period
A well-established construction supply company in Fresno is seeking a Customer Service & Install Coordinator to support their Fireplace Division. This company specializes in kitchen builds, appliances, and fireplaces/stoves, and this role plays a key part in ensuring a smooth experience for customers after the sale.
This is a great opportunity for someone who enjoys organization, customer interaction, and working in a fast-paced, team-oriented environment.
What You’ll Be Doing:
- Serve as the main point of contact for customers after purchase
- Coordinate fireplace installations and schedule with installers
- Answer customer questions and provide ongoing support
- Process orders, track progress, and ensure timely follow-up
- Handle invoicing and assist with payment collection
- Communicate with internal teams including sales, warehouse, and shipping
- Work with reps to keep accounts updated and organized
- Ensure all customer concerns are resolved promptly
What We’re Looking For:
- Minimum 2+ years of customer service or coordination experience
- Strong organizational skills with attention to detail
- Ability to prioritize and manage multiple tasks under pressure
- Excellent communication and phone etiquette
- Experience with data entry and order processing
- Proficient in Microsoft Excel, Word, and Outlook
- Self-starter with a positive, professional attitude
- Experience coordinating across multiple teams or locations preferred
- Bilingual (Spanish/English) is a plus
- Experience with MAS 200 is a plus
Schedule:
- 7am-4pm Monday–Friday
If you’re someone who thrives on keeping things organized, enjoys working with customers, and wants to grow with a stable company, this is a strong opportunity to step into a long-term role.
Additional Information
Career Expert
Rebecca Kirkman
President
Rebecca Kirkman is the President and founder of Hire Up Staffing and Hire Up Healthcare. She works hard daily to support our teams with the necessary training and vision in order to elevate our company to being an industry leader for staffing. What people don't know is she started the company when she was 28 years old, with already 5 years of successful staffing experience with a major name in the industry. She has helped countless people and has a true knack for intuitively being able to match people with their best path, whether it be a new job or considering to add to your team. She teaches the team those strategies and pushes everyone to get out of their comfort zone and elevate the way that they think so that they too can reach higher boundaries, then push past those as well!
