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Credit Support Representative
Job Description
Hire Up Staffing is seeking a Credit Support Representative for an established client in Southern California. This is an entry-level opportunity supporting the Credit/Financial Relations department with customer accounts, payments, lien documentation, collections support, and general customer service.
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Assignment: 6-month temporary assignment with potential for temp-to-hire based on site needs
Pay: $24–$26/hour DOE
90% Remote Position
What You'll Do
- Provide excellent customer service by answering and returning calls, providing documents, and following up as needed
- Perform accurate data entry for new account setup, lien paperwork, releases, and trade references
- Review and process customer lien waiver requests within established approval limits
- Assist with pre-lien and bond-related activities
- Set up COD and Ship-To accounts in the system
- Manage and reconcile a portfolio of COD accounts with customers, Operations, and Sales
- Process various types of customer payments
- Assist with collections using GetPaid automated collection software
- Monitor past-due invoices and make high-volume collection contacts by phone, email, and customer portals as needed
- Maintain and update customer records
- Monitor the department email inbox and route requests to the appropriate team member
- Support team members and assist with departmental projects and other assigned duties
- High school diploma or equivalent
- Strong attention to detail and accuracy
- Excellent customer service and communication skills
- High sense of urgency and ability to prioritize multiple tasks
- Comfortable working independently in a remote environment
- Construction lien experience is preferred but not required
- Proficiency with Microsoft Office, including Teams, Excel, Word, and Outlook
- Epicor or GetPaid experience is a plus, but training will be provided
If you're detail-oriented, customer-focused, comfortable working independently, and looking for an opportunity to get your foot in the door with a strong company, we'd love to hear from you!
INDHP
Additional Information
Career Expert
Kali Hanson
Regional Branch Manager
Kali is an experienced staffing professional with a career in recruitment and account management that began in 2017. Over the years, she has grown from a recruiter focused on helping individuals find their next career opportunity to an Account Manager who partners closely with companies to identify and secure the talent that best fits their team and organizational goals. Kali takes pride in bridging the gap between candidates and employers, ensuring that both sides achieve success and satisfaction.
Beyond her professional accomplishments, Kali is a devoted new mom who treasures every moment with her son. She enjoys spending time outdoors, particularly anything water-related, and embraces adventures big and small, from mini road trips to creating memorable everyday experiences with her family. Kali’s personal and professional lives share a common thread: a focus on meaningful connections, thoughtful planning, and making each experience count.
With a keen eye for talent, a deep understanding of organizational needs, and a love for building relationships, Kali brings enthusiasm, creativity, and a personal touch to everything she does whether it’s helping someone find their dream job, assisting a company in building the perfect team, or making lasting memories with her son.
