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Customer Care Representative

Irving, TX 75039

Posted: 12/30/2024 Category: Customer Service Representative Job Number: 39988 Approx. Rate per Hour (negotiable): 18.00 Branch: Dallas Office Industry: Oil & Gas

Job Description


Hire Up Staffing has partnered with a premier supplier of propane in the United States and is seeking dedicated 
Customer Care Representatives to join the team in Irving, TX.


Pay Range: $16 - $20hr. depending on exp., location, and training
Schedule: Monday - Friday; 8 a.m. - 5 p.m. and some occasional OT (100% in office) 

Summary: In this key role, you’ll manage inbound calls, handle administrative tasks, work with invoicing issues, and provide exceptional customer service. Your focus will be on prompt, courteous support and efficient issue resolution.

Key Responsibilities:
  • Answer and manage customer inquiries across multiple programs.
  • Provide first-level support and resolve complaints effectively.
  • Familiarity with billing and invoicing customer resolutions. 
  • Collaborate with internal teams for issue resolution.
  • Track performance metrics and adhere to call center duties.
  • Maintain high standards of accuracy and organization.
Requirements:
  • High School diploma or GED.
  • Minimum 2 years of customer service and administrative experience, preferably in a call-center environment with industrial products. 
  • Strong organizational skills and attention to detail and attendance.
  • Proficiency in MS Office, Google Chrome, CRM, and Financial Systems.
  • Excellent communication skills; Spanish proficiency is a plus.
  • Comfortable with managing high volumes of inbound calls
  • Positive attitude and willingness to perform and make a difference as part of the team.
  • Ability to work remotely during severe weather conditions.
  • Reliable transportation to and from work.


Join us to be a part of a dynamic team where your skills and contributions make a difference. Apply Now at www.hireupss.com

 

 

Job Requirements

Call-Center exp. preferred, Strong organizational skills, attention to detail, excellent verbal and written communication & interpersonal skills, software proficient, computer savvy, fast-paced and dynamic environment, active listener, English fluent, Spanish a plus. Reliable transportation. Phone etiquette, professional.

Additional Information

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We look forward to helping you!

Career Expert

Kristy Holman
Branch Manager

Meet Kristy, our Branch Manager on the North TX team! A proud Texas A&M graduate, Kristy brings over 12 years of staffing expertise to the table. Over the past year and a half, she’s excelled in professional account management and sales, focusing on Engineering, Oil & Gas, and Operations roles, ensuring top talent placements across multiple sectors. Previously a Regional Operations Manager, Kristy led seven branch offices, winning Branch Manager of the Year and transforming the DFW region into the top-billing region in 2021. She joined Hire Up to expand the North TX market, with goals of future growth. Outside the office, Kristy enjoys traveling, relaxing with some easy jazz and/or country music, and spending quality time with her family.

 

If you’re seeking exceptional talent to drive your organization forward in any business sector, please reach out—Kristy is here to help!

 

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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!

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