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Customer Service Admin
11111 Inkjet Way, WILLIS, TX 77378 US
Job Description
Hire Up Staffing is seeking a dynamic and energetic Customer Care Rep in the Willis area for our manufacturing client!
Pay-$18/hr.
M-F 8a-5p
Must be able to start right away!
Skills:
- Positive attitude with a desire to succeed.
- Reliable and punctual.
- Ability to handle difficult situations with professionalism and a positive attitude.
- Good organizational skills and ability to manage time effectively.
- Open to feedback and willing to learn.
- Able to handle stress and maintain a high level of service.
- Strong computer and typing skills (50 WPM or higher).
- Respectful and professional in all interactions.
Job duties and requirements:
- Manage various communication channels including phone, email, and chat.
- Collaborate with team members and support sales as needed.
- Identify opportunities for process improvements to enhance customer experience.
- Assist customers by gathering information, answering inquiries, and addressing needs.
- Handle inbound customer calls promptly and professionally.
- Support customers with order placement, billing, and inquiries.
- Respond to emails promptly
- Resolve customer issues effectively and escalate when necessary.
- Promote products and services to meet customer needs.
Qualifications:
- Must be able to meet performance goals and expectations.
- Strong customer service skills with the ability to manage multiple tasks.
- Ability to work independently and as part of a team.
- Must be detail-oriented with strong problem-solving skills.
- Excellent communication skills (verbal and written).
- High school diploma or equivalent required.
- Call center experience is a plus.
If you are qualified and interested in this role please apply today!
INDHP
Additional Information
Career Expert
Nicole DeShong
Branch Manager
Nicole has always had a passion for helping others, and she initially thought her career path would lead her into social services. However, she soon discovered that her true calling was in guiding people toward career opportunities and supporting them through the job search process. Today, Nicole excels in helping individuals navigate the complexities of their career journeys.
One of her proudest professional achievements is the growth she’s experienced throughout her career. Starting in entry-level roles and learning the ins and outs of various positions has allowed her to take on increasing responsibilities and succeed in management roles across multiple companies. Nicole is particularly passionate about building and mentoring teams, and she thrives on teaching others the industry from the ground up.
At Hire Up Staffing, Nicole is excited to be part of a team that offers the structure and support necessary to foster growth—both for employees and for clients.
Outside the office, Nicole enjoys spending time with her family, attending Astros games, and enjoying the outdoors.