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Customer Service Agent

Sacramento, CA 95834

Posted: 11/20/2023 Category: Customer Service Representative Job Number: 36386 Approx. Rate per Hour (negotiable): 23.50 Branch: Hire Up Executive Industry: Shipping

Job Description

**Exciting Opportunities Await! Join Our Team as a Customer Service Agent!**

**Position: Customer Service Agent (office position)**  

**Pay Rate and Schedule:**
- $23.50/hr for OVERNIGHT Shift, Mon - Fri 10 pm - 6:30 am 

**Job Overview:**
Are you ready to be the driving force behind exceptional customer service? Join us as a Customer Service Agent, where your skills in data entry, typing, and customer service will shine. This role is the key interface between this shipping company's customers, sales, system operations, and vendors.

**Essential Functions:**
- Answer phones professionally and in a timely manner.
- Respond to email requests promptly.
- Turn quotes around within 30 minutes.
- Distribute customer/agent/station requests for follow-up.
- Handle various requests, including customer returns, address changes, and trace note requests.
- Accurately enter pickup/quote information.
- Ensure routing/dispatch is aware of special instructions/cut-offs.
- Track and trace shipments.
- Communicate with customers and sales regarding issues.
- Research shipments for corporate and accounting requests.
- Understand and comply with TSA regulations.
- Support other departments as needed (routing, dispatch, inbound).
- Utilize resources like OAG, KSMS, and other provided tools.
- Complete specific assigned duties/accounts.
- Be available for overtime and weekend on-call rotations.
- Perform other duties as assigned by the Customer Service Supervisor.

- Minimum typing speed of 35 WPM.
- Intermediate level Excel and Word skills.
- Excellent written and verbal communication.
- Ability to manage deadlines effectively.

- High School Diploma or equivalent.
- Certifications, if applicable.

- 2 years of basic customer service experience and/or 2 years of industry experience.

Ready to embark on a rewarding journey? Apply now and become a vital part of our customer service excellence!?

Additional Information

Partnering with a professional recruiter increases your chances at being exposed to the most competitive positions out there today and helps build your career in the right direction. The recruiters can give you advice on your interviewing, resume tips and help provide feedback on companies that you're applying to on your own. And there's no cost to you!

We look forward to helping you!

Career Expert

Rebecca Kirkman

Rebecca Kirkman is the President and founder of Hire Up Staffing and Hire Up Healthcare. She works hard daily to support our teams with the necessary training and vision in order to elevate our company to being an industry leader for staffing. What people don't know is she started the company when she was 28 years old, with already 5 years of successful staffing experience with a major name in the industry. She has helped countless people and has a true knack for intuitively being able to match people with their best path, whether it be a new job or considering to add to your team. She teaches the team those strategies and pushes everyone to get out of their comfort zone and elevate the way that they think so that they too can reach higher boundaries, then push past those as well!

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