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Customer Service Representative
3333 S Fairway ST Visalia, CA 93277 US
Job Description
Hire Up Staffing is currently looking for Customer Service Representative for a well-known medical company in the Visalia Area. This is a temporary position with the possibility of turning into a permanent opportunity. Pay starting at $18/per hour!
Job Summary: Answer inbound calls and makes outbound calls to support the Customer Service department operations in a manner that maintains compliance with health plan regulatory requirements and achieves call center service-level objectives. Educate members and providers on eligibility for medical benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
Job duties include but not limited to:
- Data entry
- Answer inbound calls and/or place outbound calls in a high call volume environment
- Work directly with members and providers to accurately and completely answer inquiries involving program services and benefits
- Follow established policies, procedures, guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner
- Act as the primary point of contact and liaison for members and providers contacting the plan regarding general inquiries, concerns or requests for information
Qualifications:
- Customer Service
- Bilingual in Spanish: Prefered
- Knowledge of CPT and ICD codes
- Microsoft Word/Excel Skills
- Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care
- Prior experience with HMO, authorizations, referrals, claims, and medical billing
- Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality
Interested individuals who meet the above qualifications are strongly encouraged to apply on our website at hireupss.com!
Additional Information
Career Expert
Gabriela Calderon
Account Manager
Meet Gabriela, your Recruiting Manager in the Visalia branch. Before making her way to Hire Up, Gabriela worked as a Legal Assistant for the disability office with the Social Security Administration and the IRS. She has experience with customer service working as a Front Desk Supervisor, and has banking experience. One work-related accomplishment that Gabriela is proud of was when she was invited to be part of an interview panel to determine the best Spanish-speaking candidate and interview them. The best part is that the candidate she chose was the person hired for the position. Gabriela is excited to work at Hire Up Staffing because recruiting is a brand new field in her career. She believes Hire Up will teach her how to sell and recruit, which is very important for Gabriela’s future goals. You can find Gabriela enjoying physical activities like hiking, biking, and weight training outside of the office. She likes to cook, sing, and is currently learning to play the piano.