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Customer Service Representative
Job Description
Schedule: Monday-Friday 8am-5pm
Pay: $18/hr.
What You'll Do:
- Process customer orders and provide timely order updates
- Respond to customer inquiries by phone and email with professionalism and accuracy
- Work closely with internal departments to ensure orders are processed efficiently
- Enter and maintain accurate customer and order information within company systems
- Assist with quotes, order tracking, billing inquiries, and general account support
- Resolve customer concerns while providing outstanding service
- Maintain detailed records of customer interactions and order activity
- Support the sales team with administrative tasks as needed
- Contribute to a collaborative, team-oriented office environment
- Previous customer service, order processing, or administrative experience preferred
- Experience supporting manufacturing, distribution, or industrial customers is a plus
- Packaging industry experience is helpful but not required
- Strong computer proficiency, including Microsoft Outlook and Microsoft Teams
- Experience with ERP or CRM software such as SAP or Salesforce is a plus
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to multitask
- Positive attitude, dependable attendance, and a strong work ethic
- Stable work history preferred
Apply today to join Hire Up Staffing and gain valuable experience with a respected employer in the Willis area!
INDHP
Additional Information
Career Expert
Kali Hanson
Account Manager
Kali is an experienced staffing professional with a career in recruitment and account management that began in 2017. Over the years, she has grown from a recruiter focused on helping individuals find their next career opportunity to an Account Manager who partners closely with companies to identify and secure the talent that best fits their team and organizational goals. Kali takes pride in bridging the gap between candidates and employers, ensuring that both sides achieve success and satisfaction.
Beyond her professional accomplishments, Kali is a devoted new mom who treasures every moment with her son. She enjoys spending time outdoors, particularly anything water-related, and embraces adventures big and small, from mini road trips to creating memorable everyday experiences with her family. Kali’s personal and professional lives share a common thread: a focus on meaningful connections, thoughtful planning, and making each experience count.
With a keen eye for talent, a deep understanding of organizational needs, and a love for building relationships, Kali brings enthusiasm, creativity, and a personal touch to everything she does whether it’s helping someone find their dream job, assisting a company in building the perfect team, or making lasting memories with her son.
