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Customer Support Engineer
Job Description
Customer Support Engineer (RF / Mission-Critical Communications)
In-Office | No Remote | No Relocation
Position Overview
We are seeking an experienced Customer Support Engineer to provide technical guidance and application support for highly specialized RF equipment used in mission-critical communications. This role supports customers, sales, and internal teams by delivering accurate technical recommendations and hands-on product expertise.
Important: This is not an IT, software, cellular, or general electrical role. Candidates with backgrounds primarily in IT or cellular wireless will not be considered.
Pay & Schedule
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$45.67 per hour
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Schedule: Mon-Fri
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Serve as a technical point of contact for customers and internal teams via phone and email
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Answer application and product questions related to RF hardware and system configurations
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Support sales efforts by reviewing customer requirements and recommending appropriate solutions
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Assist with basic technical layouts, block diagrams, drawings, and equipment lists
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Review customer orders to ensure selected equipment aligns with intended use
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Provide troubleshooting guidance and clear technical explanations
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Maintain and update product documentation, datasheets, and manuals
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Learn and follow internal engineering and sales processes
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Strong communication skills with the ability to explain technical concepts clearly
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Willingness to learn specialized RF equipment, theory of operation, and tuning concepts
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Ability to document processes, troubleshooting steps, and technical information
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Comfortable using Microsoft Word, Excel, PowerPoint, Visio, and similar tools
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Detail-oriented, organized, and customer-focused
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Bachelor’s degree in Electrical Engineering Technology OR equivalent hands-on experience
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8–10+ years of experience in RF, two-way radio, or mission-critical communications preferred
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Experience with equipment such as transmitter combiners, RF filters, antennas, duplexers, receiver multicouplers, tower-top amplifiers, and custom RF subsystems
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IT, networking, or cellular-only experience will not meet requirements
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$45.67 per hour
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Full benefits package including:
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401(k) with company match
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Roth 401(k) option
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Annual bonus eligibility based on overall company performance (not guaranteed)
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On-site position only
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No relocation assistance
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Reports directly to a Vice President
#RFDesign
#RFHardware
#WirelessInfrastructure
#PublicSafetyTechnology
#CriticalCommunications
#RadioFrequency
#ElectronicsJobs
INDHP
Additional Information
Career Expert
Nicole DeShong
Branch Manager
Nicole has always had a passion for helping others, and she initially thought her career path would lead her into social services. However, she soon discovered that her true calling was in guiding people toward career opportunities and supporting them through the job search process. Today, Nicole excels in helping individuals navigate the complexities of their career journeys.
One of her proudest professional achievements is the growth she’s experienced throughout her career. Starting in entry-level roles and learning the ins and outs of various positions has allowed her to take on increasing responsibilities and succeed in management roles across multiple companies. Nicole is particularly passionate about building and mentoring teams, and she thrives on teaching others the industry from the ground up.
At Hire Up Staffing, Nicole is excited to be part of a team that offers the structure and support necessary to foster growth—both for employees and for clients.
Outside the office, Nicole enjoys spending time with her family, attending Astros games, and enjoying the outdoors.
