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Medical Customer Service-Call Center

Irving, TX 75039

Posted: 04/01/2024 Category: Customer Service Representative Job Number: 38771 Approx. Rate per Hour (negotiable): 17.00 Branch: Dallas Office Industry: Medical

Job Description

Are you passionate about providing exceptional service and support to customers in the healthcare industry? Do you thrive in a fast-paced environment where your communication skills shine? Hire Up Staffing & Healthcare is looking for a dynamic Medical Customer Service-Call Center Representative to join our team and become the primary liaison between our managed care customers and our organization. 

Schedule: Monday - Friday; 8 a.m. - 5 p.m. (12-week minimum contract)

Summary: 
As a Medical Customer Service-Call Center Representative, you'll play a crucial role in ensuring our managed care customers receive the support and assistance they need. Whether it's through verbal or written communication, you'll be the face of the organization, providing expert guidance on plan coverage, benefits, and more. 

Meaningful Work: Make a difference in the lives of customers by providing them with the information and assistance they need to navigate their healthcare plans. 
Professional Growth: Take advantage of opportunities for training and advancement as you become an expert in benefits, products, and healthcare issues. 
Supportive Environment: Join a collaborative team dedicated to delivering exceptional customer service and support. 
Work-Life Balance: Enjoy a predictable Monday to Friday schedule with regular hours. 

Key Responsibilities:
  • Provide clear and comprehensive information to customers regarding plan coverage and benefits, both verbally and in writing. 
  • Maintain accurate records of all customer interactions in the MIS system, ensuring a clear audit trail for reporting purposes. 
  • Assist in training and re-training new and current employees to ensure consistent service excellence. 
  • Manage incoming calls and written correspondence promptly and professionally, resolving issues and answering questions effectively. 
  • Triage phone requests to other departments such as Utilization Management and Provider Relations as needed. 
Qualifications: 
  • Exceptional understanding of benefits, products, and healthcare/insurance issues as they pertain to customers. 
  • Effective communication skills and proficiency in MIS systems, including Microsoft Word and Excel. 
  • High school diploma required, with at least 1 year of experience in a similar role. 
If you're ready to take your customer service skills to the next level and become an integral part of a dynamic healthcare organization, we want to hear from you today! APPLY NOW at kholman@hireupss.com and embark on a rewarding career journey or call 469-420-5255 and ask to speak with a recruiter. 
  #Hireupss #healthcarecareers #DFWhealthcarejobs
 

Job Requirements

Strong written and verbal communication skills; Knowledge of MIS

Additional Information

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Career Expert

Kristy Holman
Branch Manager

Meet Kristy, our Branch Manager on the North TX team! Kristy graduated from Texas A&M and has been working in staffing for over 11 years. Kristy worked as Regional Operations Manager and managed 7 branch offices at her previous place of employment. Prior to working in staffing, she worked in sales and marketing for various industries including print news, advertising, architecture, and engineering. One of Kristy’s goals at Hire Up is to grow and expand the market in the North TX area and eventually become a VP! Kristy’s greatest work accomplishments at her previous place of employment was winning Branch Manager of the Year and rebuilding an office and turning it into the top billing branch. Kristy loves working at Hire Up because she is ready for the opportunity to work towards her goal of transitioning into professional placements. When Kristy is not in the office you can find her traveling, relaxing, or spending time with her family.

 

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About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!

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