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Medical Customer Service-Call Center
5101 N. O'Connor Blvd. Irving, TX 75039 US
Job Description
Schedule: Monday - Friday; 8 a.m. - 5 p.m. (12-week minimum contract)
Summary:
As a Medical Customer Service-Call Center Representative, you'll play a crucial role in ensuring our managed care customers receive the support and assistance they need. Whether it's through verbal or written communication, you'll be the face of the organization, providing expert guidance on plan coverage, benefits, and more.
Meaningful Work: Make a difference in the lives of customers by providing them with the information and assistance they need to navigate their healthcare plans.
Professional Growth: Take advantage of opportunities for training and advancement as you become an expert in benefits, products, and healthcare issues.
Supportive Environment: Join a collaborative team dedicated to delivering exceptional customer service and support.
Work-Life Balance: Enjoy a predictable Monday to Friday schedule with regular hours.
Key Responsibilities:
- Provide clear and comprehensive information to customers regarding plan coverage and benefits, both verbally and in writing.
- Maintain accurate records of all customer interactions in the MIS system, ensuring a clear audit trail for reporting purposes.
- Assist in training and re-training new and current employees to ensure consistent service excellence.
- Manage incoming calls and written correspondence promptly and professionally, resolving issues and answering questions effectively.
- Triage phone requests to other departments such as Utilization Management and Provider Relations as needed.
- Exceptional understanding of benefits, products, and healthcare/insurance issues as they pertain to customers.
- Effective communication skills and proficiency in MIS systems, including Microsoft Word and Excel.
- High school diploma required, with at least 1 year of experience in a similar role.
#Hireupss #healthcarecareers #DFWhealthcarejobs
Job Requirements
Additional Information
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Kristy Holman
Branch Manager
Meet Kristy, our Branch Manager on the North TX team! Kristy graduated from Texas A&M and has been working in staffing for over 11 years. Kristy worked as Regional Operations Manager and managed 7 branch offices at her previous place of employment. Prior to working in staffing, she worked in sales and marketing for various industries including print news, advertising, architecture, and engineering. One of Kristy’s goals at Hire Up is to grow and expand the market in the North TX area and eventually become a VP! Kristy’s greatest work accomplishments at her previous place of employment was winning Branch Manager of the Year and rebuilding an office and turning it into the top billing branch. Kristy loves working at Hire Up because she is ready for the opportunity to work towards her goal of transitioning into professional placements. When Kristy is not in the office you can find her traveling, relaxing, or spending time with her family.