Skip to content

Search Jobs

Medical Customer Service-Call Center

Irving, TX 75039

Posted: 04/01/2024 Category: Customer Service Representative Job Number: 38771 Approx. Rate per Hour (negotiable): 17.00 Branch: Dallas Office Industry: Medical

Job Description

Are you passionate about providing exceptional service and support to customers in the healthcare industry? Do you thrive in a fast-paced environment where your communication skills shine? Hire Up Staffing & Healthcare is looking for a dynamic Medical Customer Service-Call Center Representative to join our team and become the primary liaison between our managed care customers and our organization. 

Schedule: Monday - Friday; 8 a.m. - 5 p.m. (12-week minimum contract)

Summary: 
As a Medical Customer Service-Call Center Representative, you'll play a crucial role in ensuring our managed care customers receive the support and assistance they need. Whether it's through verbal or written communication, you'll be the face of the organization, providing expert guidance on plan coverage, benefits, and more. 

Meaningful Work: Make a difference in the lives of customers by providing them with the information and assistance they need to navigate their healthcare plans. 
Professional Growth: Take advantage of opportunities for training and advancement as you become an expert in benefits, products, and healthcare issues. 
Supportive Environment: Join a collaborative team dedicated to delivering exceptional customer service and support. 
Work-Life Balance: Enjoy a predictable Monday to Friday schedule with regular hours. 

Key Responsibilities:
  • Provide clear and comprehensive information to customers regarding plan coverage and benefits, both verbally and in writing. 
  • Maintain accurate records of all customer interactions in the MIS system, ensuring a clear audit trail for reporting purposes. 
  • Assist in training and re-training new and current employees to ensure consistent service excellence. 
  • Manage incoming calls and written correspondence promptly and professionally, resolving issues and answering questions effectively. 
  • Triage phone requests to other departments such as Utilization Management and Provider Relations as needed. 
Qualifications: 
  • Exceptional understanding of benefits, products, and healthcare/insurance issues as they pertain to customers. 
  • Effective communication skills and proficiency in MIS systems, including Microsoft Word and Excel. 
  • High school diploma required, with at least 1 year of experience in a similar role. 
If you're ready to take your customer service skills to the next level and become an integral part of a dynamic healthcare organization, we want to hear from you today! APPLY NOW at kholman@hireupss.com and embark on a rewarding career journey or call 469-420-5255 and ask to speak with a recruiter. 
  #Hireupss #healthcarecareers #DFWhealthcarejobs
 

Job Requirements

Strong written and verbal communication skills; Knowledge of MIS

Additional Information

Partnering with a professional recruiter increases your chances at being exposed to the most competitive positions out there today and helps build your career in the right direction. The recruiters can give you advice on your interviewing, resume tips and help provide feedback on companies that you're applying to on your own. And there's no cost to you!

We look forward to helping you!

Career Expert

Kristy Holman
Branch Manager

Meet Kristy, our Branch Manager on the North TX team! A proud Texas A&M graduate, Kristy brings over 12 years of staffing expertise to the table. Over the past year and a half, she’s excelled in professional account management and sales, focusing on Engineering, Oil & Gas, and Operations roles, ensuring top talent placements across multiple sectors. Previously a Regional Operations Manager, Kristy led seven branch offices, winning Branch Manager of the Year and transforming the DFW region into the top-billing region in 2021. She joined Hire Up to expand the North TX market, with goals of future growth. Outside the office, Kristy enjoys traveling, relaxing with some easy jazz and/or country music, and spending quality time with her family.

 

If you’re seeking exceptional talent to drive your organization forward in any business sector, please reach out—Kristy is here to help!

 

Apply Online
Apply with LinkedIn Apply with Facebook Apply with X

Send an email reminder to:

Share This Job:

Related Jobs:

About Irving, TX

Discover exciting job opportunities in the vibrant city of Irving, Texas! Known for its diverse community and thriving economy, Irving offers endless possibilities for career growth and development. With its close proximity to Dallas Fort Worth International Airport, major corporations, and charming neighborhoods like Las Colinas, Irving is the perfect place to advance your career. Explore job listings in this bustling city and be part of the dynamic energy that surrounds attractions like the Toyota Music Factory, the Irving Arts Center, and the Mustangs of Las Colinas sculpture. Embrace the blend of Texan hospitality and cosmopolitan flair that makes Irving a truly exceptional place to work and live. Take the next step in your career journey and find your perfect match in Irving, Texas!

X