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Medical Customer Service Representative

Visalia, CA 93277

Posted: 06/20/2024 Category: Customer Service Representative Job Number: 39246 Approx. Rate per Hour (negotiable): 18.00 Branch: Visalia Office Industry: Medical

Job Description

Hire Up Staffing and Healthcare is seeking a Customer Service Representative for one of our healthcare clients in Visalia, CA. This is an onsite position temp to hire. 

Schedule:  M-F 8am - 5pm

Pay: Starting out at $18.00 + Up Depending on Experience. 

Job Summary: 
Customer service representative working directly with our Physician referral sources, and coworkers to provide medical and respiratory equipment/supplies pleasantly and efficiently to our customer

Essential Functions:
  • Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns and equipment orders are processed in a timely manner.
  • Involved, as directed, in all aspects of the intake process: answering the phone and processing faxes, collecting patient and referral source information, inputting data into appropriate systems, preparing delivery tickets, assisting in delivery schedule, and processing paperwork
  • Prepares complete and accurate files for billing department. This includes a thorough understanding of pt insurance benefits.
  • Develops and maintains working knowledge of current Medicare, Medi-Cal, private insurances, and regulatory body regulations as related to current products and services offered by the company,
  • Perform other duties as assigned by supervisory staff

  • Two years of experience as a Medical Billing Assistant
  • Education or experience equivalent to a high school diploma is required
  • Previous DME experience preferred but not mandatory. Some type of medical background is mandatory for this position. 
  • Must be reliable and dependable with a willingness to learn new things continually.
  • Proper and pleasant phone etiquette is a must.
  • Strong customer relations and problem-solving abilities.
  • Ability to multitask effectively, take and follow directions.
  • Strong interpersonal and teamwork skills.
  • Basic math, computer and office skills, printing/faxing/scanning
  • This employee must occasionally lift and/or move up to 25 pounds

If interested in applying for this position please visit our website or send your resume to Renata at


Additional Information

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Career Expert

Renata Soto
Healthcare Account Manager

Meet Renata, our Healthcare Account Manager on the Central CA team! Before joining the team, Renata worked as a Recruiter for two years and in the school system doing HR, Recruiting, and Payroll. One work-related accomplishment that she has was cleaning up her past employer's system and making it run smoother and more effectively. Now, one of her professional goals that she has is to take on more responsibilities in the future or be promoted. Renata loves working at Hire Up because everyone works together as a team. Some things that Renata loves to do outside of the office is hang out with her animals, reading, she enjoys watching crime tv shows, and listening to podcasts.

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About Visalia, CA

Unlock your next career adventure in the vibrant city of Visalia, California! Embrace the charm of this bustling Central Valley hub, known for its stunning landscapes, including Sequoia National Park just a short drive away. Visalia boasts a thriving job market with opportunities in diverse industries, inviting you to be part of its dynamic community. Explore job listings in this region to discover a perfect match for your skills and ambitions. From the historic Fox Theatre to the vibrant Visalia Farmers Market and the iconic Mooney Grove Park, Visalia offers a blend of culture, nature, and career growth waiting to be explored. Start your journey today!