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Outbound Referral Scheduler
7130 N. Sharon, Suite 100 Fresno, CA 93720 US
Job Description
Outbound Referral Scheduler
Location: Fresno, CA
Compensation: $20 - $22 per hour
Job Summary:
We are seeking an experienced Outbound Referral Scheduler to join our team. The ideal candidate will have 1-2 years of prior experience working in a surgical office setting, coordinating pre-operative appointments with specialists and scheduling surgeries. This role will involve managing patient appointments, booking surgery rooms, ensuring post-op instructions are provided, and organizing necessary personnel for surgeries.
Job Qualifications:
- High school diploma or GED equivalent required
- Minimum of 1-2 years of experience working in a surgical office, specifically coordinating pre-op appointments and scheduling surgeries
- Strong knowledge of medical terminology
- Prior experience with scheduling software (preferably Medical Manager)
- Ability to work efficiently under high pressure and in a fast-paced environment
Essential Functions:
- Coordinate and schedule pre-operative appointments with necessary specialists
- Book surgery rooms, verify surgical dates, and ensure all required staff are scheduled, including nurses and pain relief providers
- Communicate and relay necessary messages to the medical team and patients
- Provide post-operative instructions to patients and ensure they understand the recovery process
- Maintain and update physician’s schedules
- Assist with answering calls, taking messages, and providing appointment information
- Verify insurance coverage and patient information as needed
- Update patient charts with relevant data and ensure confidentiality
- Greet patients in a pleasant and helpful manner
- Work in collaboration with physicians and office staff to ensure a smooth workflow
- Perform other duties as assigned
Performance Requirements:
- Strong knowledge of medical office procedures, including pre- and post-op coordination
- Ability to communicate clearly and professionally with patients and medical staff
- Proficiency with office equipment such as computers, phones, copiers, and fax machines
- Ability to handle stressful situations and maintain a calm demeanor with patients
- Strong organizational skills and attention to detail
Additional Information
Career Expert
Rebecca Kirkman
President
Rebecca Kirkman is the President and founder of Hire Up Staffing and Hire Up Healthcare. She works hard daily to support our teams with the necessary training and vision in order to elevate our company to being an industry leader for staffing. What people don't know is she started the company when she was 28 years old, with already 5 years of successful staffing experience with a major name in the industry. She has helped countless people and has a true knack for intuitively being able to match people with their best path, whether it be a new job or considering to add to your team. She teaches the team those strategies and pushes everyone to get out of their comfort zone and elevate the way that they think so that they too can reach higher boundaries, then push past those as well!