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Scheduler
Job Description
Contract: Outbound Referral Scheduler
Location: Fresno, CA
Compensation: $18 - $22 per hour
Job Summary:
We are seeking an experienced Outbound Referral Scheduler to join our team. The ideal candidate will have 1-2 years of prior experience working in a surgical office setting, coordinating pre-operative appointments with specialists and scheduling surgeries. This role will involve managing patient appointments, booking surgery rooms, ensuring post-op instructions are provided, and organizing necessary personnel for surgeries.
Job Qualifications:
- High school diploma or GED equivalent required
- Minimum of 1-2 years of experience working in a surgical office, specifically coordinating pre-op appointments and scheduling surgeries
- Strong knowledge of medical terminology
- Prior experience with scheduling software (preferably Medical Manager)
- Ability to work efficiently under high pressure and in a fast-paced environment
Essential Functions:
- Coordinate and schedule pre-operative appointments with necessary specialists
- Book surgery rooms, verify surgical dates, and ensure all required staff are scheduled, including nurses and pain relief providers
- Communicate and relay necessary messages to the medical team and patients
- Provide post-operative instructions to patients and ensure they understand the recovery process
- Maintain and update physician’s schedules
- Assist with answering calls, taking messages, and providing appointment information
- Verify insurance coverage and patient information as needed
- Update patient charts with relevant data and ensure confidentiality
- Greet patients in a pleasant and helpful manner
- Work in collaboration with physicians and office staff to ensure a smooth workflow
- Perform other duties as assigned
Performance Requirements:
- Strong knowledge of medical office procedures, including pre- and post-op coordination
- Ability to communicate clearly and professionally with patients and medical staff
- Proficiency with office equipment such as computers, phones, copiers, and fax machines
- Ability to handle stressful situations and maintain a calm demeanor with patients
- Strong organizational skills and attention to detail
Additional Information
Career Expert
Renata Soto
Healthcare Account Manager
Meet Renata, our dedicated Healthcare Account Manager on the Central California team! Renata brings a unique blend of experience and enthusiasm to her role, having previously worked as a Recruiter for two years and in the school system where she gained valuable expertise in HR, Recruiting, and Payroll. Her diverse background has equipped her with a strong understanding of both the administrative and human sides of staffing, making her a well-rounded and effective team member.
One of Renata’s proudest professional accomplishments was streamlining her previous employer’s system—transforming it into a more efficient and effective operation. Her ability to identify areas for improvement and implement meaningful changes speaks to her proactive mindset and commitment to excellence.
At Hire Up, Renata has quickly become a valued part of our team. She thrives in our collaborative environment and appreciates the way everyone works together to achieve shared goals. Her drive to grow professionally is evident in her ambition to take on more responsibilities and eventually step into a leadership role.
Renata’s positive energy, attention to detail, and passion for helping others make her an incredible asset to our Central California team. We’re lucky to have her on board and excited to see all she’ll accomplish in the future!
