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Service Manager
7600 N. INGRAM , SUITE 234 FRESNO, CA 93711 US
Job Description
Service Manager – Dispatch & Field Operations
Location: Fresno, CA
Pay: $25–$28/hour to start | $70,000/year upon full-time conversion
Schedule: Full-time | (90–180 Day Trial Period)
We are hiring an experienced Service Manager to lead our dispatch and field operations for a well-established equipment and machinery company based in Fresno. Our company provides essential equipment that requires regular servicing and supply refills to remain operational at customer job sites across California.
This position oversees a team of 20 field service technicians and is responsible for managing daily service calls, technician scheduling, parts coordination, and client communications. The ideal candidate has experience managing a team of 8 or more employees, with proven ability to handle scheduling, workload assignments, and performance tracking.
This is a great opportunity for a proactive and organized leader who enjoys working in a dynamic service environment and maintaining strong customer and team relationships.
Key Responsibilities
Dispatch & Field Technician Management
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Supervise and support a team of 20 field service technicians across California
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Create and maintain daily/weekly technician schedules for service calls, repairs, and preventative maintenance (PMs)
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Dispatch technicians based on priority, skill set, and geographic location to maximize productivity
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Coordinate and communicate service information via phone and email—handling emergency requests, service orders, and customer issues
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Track technician performance, workload balance, and provide coaching or direction as needed
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Act as the main point of contact between customers and technicians, ensuring service expectations are met
Parts Inventory Management
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Order and maintain stock of replacement parts for in-office and field technician use
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Place special orders based on specific client needs or equipment requirements
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Ensure accurate inventory levels to prevent service delays
Customer Communication & Reporting
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Communicate directly with clients to confirm appointments, resolve concerns, and provide service updates
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Follow up regularly with clients to ensure preventative maintenance is scheduled and performed properly
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Keep organized records of client purchases, job requests, equipment status, and technician activity
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Coordinate with the Billing Department to maintain accurate files and assist with quotes and invoicing
Cross-Functional Collaboration
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Partner with internal departments to ensure service efficiency and a high level of customer satisfaction
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Identify service trends or recurring issues and recommend process improvements
Requirements
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Minimum 5 years of experience in service dispatch, account management, or operations coordination
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Proven experience managing a team of 8 or more employees, including responsibility for scheduling, workload management, and performance oversight
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Strong communication and leadership skills, with the ability to coordinate moving parts across multiple locations
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Proficiency in scheduling tools, CRM systems, and Microsoft Office (especially Excel)
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Experience in mechanical services, equipment maintenance, or field service industries preferred
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Highly organized with the ability to prioritize tasks and stay calm in fast-paced environments
Compensation
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Trial Period (Temp-to-Hire): $25–$28/hour, based on experience
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Full-Time Conversion: $70,000 annual salary after a successful 90–180 day evaluation period
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Benefits: Full benefits package available upon conversion
If you're a dependable and driven leader who thrives on coordinating teams, resolving service needs, and delivering high-quality support in the equipment and machinery industry — we’d love to hear from you. Apply now to be considered!
INDHP
Additional Information
Career Expert
Rebecca Kirkman
President
Rebecca Kirkman is the President and founder of Hire Up Staffing and Hire Up Healthcare. She works hard daily to support our teams with the necessary training and vision in order to elevate our company to being an industry leader for staffing. What people don't know is she started the company when she was 28 years old, with already 5 years of successful staffing experience with a major name in the industry. She has helped countless people and has a true knack for intuitively being able to match people with their best path, whether it be a new job or considering to add to your team. She teaches the team those strategies and pushes everyone to get out of their comfort zone and elevate the way that they think so that they too can reach higher boundaries, then push past those as well!