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Hire Up Staffing Services
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USD
19.00
HOUR
true
Michelle Gregory
Service Support Coordinator
4812 Enterprise Way Modesto, CA 95356 US
Posted: 05/22/2023
2023-05-22
2023-07-04
Category: Customer Service Representative
Job Number: 33050
Approx. Rate per Hour (negotiable): 19.00
Branch: Modesto Office
: 0
Job Description
Hire Up Staffing is looking for a Service Support Coordinator for our Modesto Client.
This is a temp to hire opportunity!
Monday - Friday 8:00am-5:00pm
$19-$22 DOE
SUMMARY:
The Service Support Coordinator Assistant (SSC) works in support of the Service Coordinator’s and the Service Director.  This position provides support to the Service Technicians, Service Coordinators and other Service Department staff to ensure the department meets their client service and scheduling goals in assisting the Service Technicians with administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential functions/responsibilities include but are not limited to the following:
Productivity, and Quality
Customer Contact
Financial
Misc.
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COMPETENCIES:
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SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities
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WORK ENVIRONMENT:
This job operates in a professional office environment and is in an open room with constant activity and interaction with cross-functional divisions, departments and sections. This role routinely uses standard office equipment, such as computers, phone, photocopies, filing cabinets, fax machines and other equipment as needed.
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KNOWLEDGE, SKILLS AND ABILITIES:
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POSITION TYPE/EXPECTED HOURS OF WORK:
TRAVEL:
Travel is not expected for this position, based on the duties to service the needs of the customer(s).
QUALIFICATIONS, EDUCATION & EXPERIENCE REQUIRED:
This is a temp to hire opportunity!
Monday - Friday 8:00am-5:00pm
$19-$22 DOE
SUMMARY:
The Service Support Coordinator Assistant (SSC) works in support of the Service Coordinator’s and the Service Director.  This position provides support to the Service Technicians, Service Coordinators and other Service Department staff to ensure the department meets their client service and scheduling goals in assisting the Service Technicians with administrative support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Essential functions/responsibilities include but are not limited to the following:
Productivity, and Quality
- Overall office responsibilities including answering phones in Service Department office, responding to customer inquiries, assisting service technicians as needed by issuing purchase order numbers, work order numbers, etc.
- Utilize the Vista Work Order Module to track and manage purchase orders
- Track shipping of parts and materials needed for service work orders and construction jobs
- Track and manage return on unneeded or defective parts and receipt of credit for the return
- Prepare quotations and estimates for customers
- Work with the Service Coordinator to schedule and dispatch service technicians as needed to meet customers’ needs.
- Assist Compliance Department with data entry, preparation of report binders, etc.
- File work order invoices and other work order related documentation.
- Assist accounting with billing (mailing invoices, etc.) as needed
- Maintain and update service quote log for quotes that are generated.
- Assist with processing timecards for service technicians as needed.
- Work on various projects under the direction of the Service Coordinator to further facilitate customer satisfaction, service technician support and overall department professionalism and organization.
- Keep inventory of office supplies and reorder as necessary
- Work in collaboration with the Service Coordinator to strategically target customers and use the marketing tools available within the department to increase presence in the assigned areas.
Customer Contact
- Assist with customer questions and problems as appropriate.
- Make decisions based on customer needs, desires, and expectations and on standards, not on personal preferences, style, or theory.
Financial
- Purchase materials for service work order jobs
- Issue purchase orders to vendors and keep track of orders to ensure their proper and timely delivery and accurate pricing.
- Assist with preparation of billing packets for service department work orders.
- Respond to/research questions related to work order invoicing.
Misc.
- Maintain a systematic and organized desk, which will allow other staff to seamlessly take over in the SSC's absence.
- Follow through on commitments
- Provides support to Service Coordinator’s
- Report to work at the scheduled time and seldom be absent from work.
- Complete work in a timely, accurate, and thorough manner and be conscientious about assignments.
- Perform all other duties as requested by the Service Director
- Support a positive team atmosphere by modeling and promoting teamwork, diversity, cooperation, communication, professionalism and respectful mannerisms among all team members, and hold others accountable to do the same.
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COMPETENCIES:
- 65 WPM typing
- Organizational Skills
- Communication Proficiency
- Technical Capacity
- Initiative
- Thoroughness
- Time Mgmt.
- Ethical Conduct
- Strong in Word and ExcelÂ
- Strong Data EntryÂ
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SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities
Â
WORK ENVIRONMENT:
This job operates in a professional office environment and is in an open room with constant activity and interaction with cross-functional divisions, departments and sections. This role routinely uses standard office equipment, such as computers, phone, photocopies, filing cabinets, fax machines and other equipment as needed.
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KNOWLEDGE, SKILLS AND ABILITIES:
- Become fluent in creating and editing forms and all other computer programs and applications
- Ability to operate general office equipment (Computer, printer, fax, copier, mailing center, etc.)
- Excellent interpersonal skills (communication, listening, team player, cooperative, approachable)
- Ability to assist in maintaining a positive team environment by maintaining a positive attitude toward all team members, vendors and customers
- Ability to be flexible, multitask, manage stress and perform acceptably under pressure
- Ability to participate effectively in a team atmosphere by modeling and promoting conflict resolution, diversity, ethical practices and organizational citizenship
- Excellent organizational skills
- Ability to maintain a problem-solving mindset; to anticipate problems and to develop constructive and balanced solutionsÂ
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POSITION TYPE/EXPECTED HOURS OF WORK:
TRAVEL:
Travel is not expected for this position, based on the duties to service the needs of the customer(s).
QUALIFICATIONS, EDUCATION & EXPERIENCE REQUIRED:
- High school diploma or general education degree (GED)
- Â Â All employees who drive company owned vehicles or drive their own vehicle for company purposes:
- Must read, understand and follow the requirements of the Motor Vehicle Policy and Vehicle Maintenance Policy
- Maintain a valid driver’s license
- Provide a clear DMV record that is insurable with our company vehicle insurance carrier, including no accidents, incidents or DUI in the past 5 years (and updated annually)
- Participate in company-sponsored programs to maintain or improve driver safety
Additional Information
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Career Expert
Michelle Gregory
Recruiting Manager
Meet Michelle, Recruiting Manager in our Modesto office! Prior to being a Recruiting Manager, Michelle worked as a Recruiting Coordinator here at Hire Up Staffing. She has worked in staffing for a little over two years and she is excited to continue to grow with Hire Up Staffing and take on this new journey as a Recruiting Manager! When Michelle is not in the office you can find her outside of work fishing, camping, cooking, and hanging out with her kids!