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Service Warranty Dispatcher

Fresno, CA 93727

Posted: 07/08/2024 Category: Dispatcher Job Number: 39326 Approx. Rate per Hour (negotiable): 22.00 Branch: Fresno Office Industry: Maintenance

Job Description

Hire Up Staffing is seeking a diligent and organized Service Warranty Dispatcher to join our Clients team in the Plumbing and Heating industry located in the Central Valley. In this role, you will be responsible for efficiently coordinating service calls and dispatching technicians to address warranty-related issues for our customers. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

Schedule: M-F 8am-5pm
Salary: $19.00-$23.00/hourly

  • Receive and prioritize incoming warranty service requests from customers.
  • Schedule and dispatch service technicians to customers’ homes or businesses to resolve warranty-related issues.
  • Coordinate with service technicians to ensure timely arrival at customer locations.
  • Communicate effectively with customers to provide updates on technician arrival times and service completion.
  • Maintain accurate records of service calls, including details of complaints, actions taken, and solutions provided.
  • Follow up with customers to ensure their satisfaction with the warranty service provided.
  • Assist in maintaining the service schedule and optimizing technician routes for efficiency.
  • Collaborate with other departments to resolve complex service issues as needed.
  • High school diploma or equivalent; additional education or certification in customer service or dispatching is a plus.
  • Proven experience in a similar role, preferably in the Plumbing and Heating industry or in Property Management/Construction industry.
  • Strong organizational skills and ability to prioritize tasks effectively.
  • Excellent verbal and written communication skills.
  • Proficiency in computer systems and software used for dispatching and scheduling
  • Ability to remain calm and professional under pressure.
  • Knowledge of plumbing and heating systems is advantageous
Interested in this position? Apply today!

Additional Information

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Career Expert

Monica Prudhume
Staffing Account Manager

Meet Monica, our Staffing Account Manager on the Central CA team! With a background in the dental field spanning over 16 years, she transitioned into the field of recruitment around 2 years ago. Her extensive experience in the dental field has equipped her with a deep understanding of people's needs and a passion for helping others. Monica's goal here at Hire Up Staffing is to excel in her profession and make a positive impact on the lives of job seekers and employers alike. Known for her exceptional customer service skills, she consistently goes above and beyond to ensure that every individual she interacts with receives the utmost care and attention. Monica loves being a part of the Hire Up team, as the company's culture aligns perfectly with her values and aspirations. She is eager to expand her knowledge base and leverage her skill sets in a supportive environment that fosters growth and development. When Monica is not busy pursuing her professional goals, she enjoys spending quality time with her family. Monica's commitment to both her personal and professional life reflects her dedication, adaptability, and strong work ethic.

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About Fresno, CA

Ready to embark on an exciting career journey in Fresno, California? Explore our job opportunities in this vibrant city nestled in the heart of the fertile San Joaquin Valley. Fresno offers job seekers a rich tapestry of unique benefits and growth opportunities. Imagine starting your day with a stroll through the stunning Forestiere Underground Gardens, savoring the area's delicious blend of Central Valley cuisine, and catching a show at the iconic Tower Theatre. With its thriving arts scene, proximity to Yosemite National Park, and home to the Fresno State Bulldogs, there's something for everyone in this charming city. Start your career in Fresno today and discover why this region is a hidden gem for aspiring professionals.